Transform Your Digital Presence with Expert Web Design

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Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Marvendrolis ("we," "us," or "our"), you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Marvendrolis. If you do not agree with any part of these terms, you must not use our services.

2. Services Description

Marvendrolis provides professional web design, development, and related digital services to businesses and individuals throughout Australia. Our services include but are not limited to custom website design, responsive web development, e-commerce solutions, SEO optimization, brand identity creation, and ongoing website maintenance. Each project is unique and will be defined through a separate project agreement or statement of work.

3. Project Scope and Delivery

All projects begin with an initial consultation where we discuss your requirements, goals, and expectations. Following this consultation, we will provide a detailed proposal outlining the scope of work, deliverables, timeline, and pricing. Projects commence upon receipt of signed agreement and initial payment as specified in the proposal. We commit to delivering high-quality work within agreed timelines, though actual delivery may be affected by factors including client feedback cycles, content provision, and technical complexities discovered during development.

4. Client Responsibilities

Successful project completion requires active client participation. You agree to provide necessary materials including text content, images, logos, brand guidelines, and any other assets required for the project in a timely manner. You are responsible for obtaining all necessary rights and licenses for any content you provide. Delays in providing materials or feedback may affect project timelines. You agree to review deliverables promptly and provide clear, consolidated feedback. You are responsible for maintaining your website after project completion unless covered under a separate maintenance agreement.

5. Payment Terms

Payment terms are specified in individual project proposals. Generally, projects require a deposit payment to commence work, with remaining balance due upon project completion or according to agreed milestones. All prices are quoted in Australian dollars and exclude GST unless otherwise stated. Payment is due within 14 days of invoice date unless alternative arrangements have been made. Late payments may incur interest charges at a rate of 2% per month. We reserve the right to suspend services for accounts with overdue payments exceeding 30 days.

6. Intellectual Property Rights

Upon full payment for services, you receive ownership of the final deliverables specifically created for your project. This includes the right to use, modify, and display the website and associated materials. However, we retain rights to any pre-existing materials, tools, code libraries, frameworks, and general methodologies used in creating your project. We reserve the right to showcase your project in our portfolio and marketing materials unless you specifically request otherwise in writing. You grant us permission to use your company name and logo for this purpose.

7. Revisions and Changes

Each project includes a specified number of revision rounds as outlined in the project proposal. Revisions must be requested within defined feedback periods and should be consolidated into single requests rather than submitted piecemeal. Significant changes to project scope after commencement may require additional charges and timeline adjustments. We will notify you of any scope changes before proceeding with additional work.

8. Website Hosting and Maintenance

Unless specifically included in your service package, website hosting is not provided by Marvendrolis. We can recommend reliable hosting providers and assist with setup. Ongoing maintenance and support services are available through separate agreements. Without a maintenance agreement, you are responsible for keeping your website updated, secure, and backed up. We are not liable for issues arising from lack of maintenance after project delivery.

9. Warranties and Disclaimers

We warrant that services will be performed with reasonable care and skill consistent with industry standards. We warrant that delivered websites will function as intended at the time of launch on supported browsers and devices. However, we make no warranties regarding uninterrupted or error-free operation, compatibility with future browser versions or third-party services, or specific business results from using the website. Technology evolves rapidly, and websites may require updates over time to maintain optimal performance.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from services provided shall not exceed the total amount paid by you for the specific project giving rise to the claim. We are not liable for indirect, consequential, incidental, special, or punitive damages including lost profits, lost data, or business interruption. This limitation applies regardless of the legal theory under which liability is asserted.

11. Third-Party Services

Our services may incorporate third-party tools, plugins, frameworks, or services. While we select these carefully, we cannot guarantee their continued availability or functionality. You acknowledge that changes to third-party services may affect your website's operation. We are not responsible for issues arising from third-party service failures, changes, or discontinuation.

12. Confidentiality

We respect the confidentiality of your business information. We will not disclose confidential information shared during our engagement except as required by law or with your permission. Similarly, you agree to maintain confidentiality regarding our business processes, pricing structures, and proprietary methodologies.

13. Termination

Either party may terminate the agreement with written notice if the other party materially breaches these terms and fails to remedy within 14 days of notification. Upon termination, you must pay for all work completed to date. We will provide work-in-progress files upon receipt of payment for services rendered. After termination, neither party has further obligations except those that by nature should survive termination.

14. Governing Law

These Terms of Service are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of courts in the Australian Capital Territory. Both parties agree to attempt resolution through good faith negotiation before pursuing legal action.

15. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of modified terms. For active projects, terms in effect at project commencement will apply unless mutually agreed otherwise.

16. Contact Information

For questions regarding these Terms of Service or our services, please contact us at Ground Floor/111 Dickson Pl, Dickson ACT 2602, Australia, by phone at +61 2 5104 0106, or by email at info@Marvendrolis.

Last Updated: December 2024

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Privacy Policy

1. Introduction and Commitment

Marvendrolis is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are dedicated to maintaining the highest standards of privacy protection.

2. Information We Collect

We collect various types of information to provide and improve our services. Personal information we may collect includes your name, business name, email address, phone number, postal address, website URL, and payment information. When you visit our website, we automatically collect certain information including IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. If you contact us, we collect information contained in your communications. For project work, we may collect business information, login credentials for third-party services, and content you provide for website development.

3. How We Collect Information

Information is collected through various methods. You directly provide information when you fill out contact forms, request quotes, communicate via email or phone, sign contracts or agreements, or make payments for services. We automatically collect technical information through website cookies, analytics tools, and server logs. Information may also be collected from third parties including business directories, social media platforms, and referral partners, always in compliance with applicable privacy laws.

4. How We Use Your Information

We use collected information for legitimate business purposes. Primary uses include providing requested services, communicating about projects and services, processing payments and maintaining financial records, improving our services and website functionality, sending relevant marketing communications (with your consent), responding to inquiries and support requests, and complying with legal obligations. We analyze usage data to understand how visitors interact with our website and to improve user experience. Marketing communications are only sent to those who have provided consent, and you can opt out at any time.

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share information with service providers who assist in business operations including payment processors, hosting providers, email service providers, and analytics services. These providers are contractually obligated to protect your information and use it only for specified purposes. We may disclose information if required by law, to protect our rights or property, in connection with business transfers or acquisitions (with notification to affected parties), or with your explicit consent for other purposes.

6. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Security measures include encrypted data transmission using SSL/TLS protocols, secure server environments with regular security updates, restricted access to personal information on a need-to-know basis, regular security audits and vulnerability assessments, and secure backup procedures. However, no internet transmission is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and protect your login credentials.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and improve user experience. Essential cookies enable basic website functions and cannot be disabled. Analytics cookies help us understand how visitors use our website through services like Google Analytics. Preference cookies remember your settings and choices. Marketing cookies may be used to deliver relevant advertisements (only with consent). You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

8. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services. We are not responsible for privacy practices of external sites or services. When you click external links or use integrated services, you are subject to their respective privacy policies. We encourage you to review privacy policies of any third-party sites you visit. Third-party services we commonly work with include Google services (Analytics, Maps, Workspace), social media platforms, payment processors, and hosting providers.

9. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. You have the right to access personal information we hold about you, correct inaccurate or incomplete information, request deletion of your information (subject to legal retention requirements), object to or restrict certain processing activities, receive your data in a portable format, and withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details provided at the end of this policy. We will respond to requests within a reasonable timeframe, typically within 30 days.

10. Data Retention

We retain personal information only as long as necessary for purposes outlined in this policy or as required by law. Retention periods vary based on information type and purpose. Client project information is typically retained for the duration of our business relationship plus seven years for tax and legal purposes. Marketing communications data is retained until you unsubscribe. Website analytics data is typically retained for 26 months. Payment information is retained according to financial record-keeping requirements. When information is no longer needed, we securely delete or anonymize it.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information is primarily stored and processed in Australia. Some service providers we use may store or process data in other countries. When information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy law. We only use international service providers who maintain adequate privacy protections.

13. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify affected parties of any such transfer and any changes to how information is handled. The new entity will be required to continue protecting your information in accordance with this Privacy Policy unless you consent to different treatment.

14. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Updated policies will be posted on our website with the revision date. For material changes, we will provide prominent notice or seek your consent where required by law. We encourage you to review this policy regularly to stay informed about how we protect your information.

15. Contact and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at Ground Floor/111 Dickson Pl, Dickson ACT 2602, Australia, by phone at +61 2 5104 0106, or by email at info@Marvendrolis. We take privacy concerns seriously and will investigate all complaints. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. For marketing communications, we will obtain explicit consent before sending promotional materials. You may withdraw consent at any time by contacting us or using unsubscribe links in our communications.

Last Updated: December 2024

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Disclaimer

1. General Information

The information provided on the Marvendrolis website and through our services is for general informational purposes only. While we strive to ensure accuracy and currency of information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website, services, or information contained therein. All information is subject to change without notice. The web design industry evolves rapidly, and techniques, technologies, and best practices may change over time.

2. Professional Advice Disclaimer

Information provided through our website, consultations, or communications should not be considered professional business, legal, financial, or technical advice for your specific situation. While we leverage our experience and expertise in web design and digital services, every business situation is unique. We recommend consulting with qualified professionals regarding specific business decisions, legal matters, financial planning, or technical implementations beyond our scope of service. Our advice and recommendations are based on our professional experience but may not be suitable for all situations.

3. Website Content and Accuracy

We endeavor to keep information on our website current and accurate. However, errors, omissions, or inaccuracies may occur. Portfolio examples, case studies, and testimonials represent specific client experiences and results may vary for different projects. Pricing information is subject to change, and final project costs will be confirmed in individual proposals. Service descriptions provide general overviews, and specific capabilities will be discussed during project consultations. We reserve the right to modify service offerings, features, and pricing at any time without prior notice.

4. External Links Disclaimer

Our website may contain links to external websites, resources, or services not operated by Marvendrolis. These links are provided for convenience and informational purposes only. We have no control over the content, privacy policies, or practices of third-party sites and assume no responsibility for them. Inclusion of any link does not imply endorsement, affiliation, sponsorship, or recommendation. We are not responsible for the availability, accuracy, or content of linked sites. Accessing external links is at your own risk, and we encourage you to review the terms and privacy policies of any third-party sites you visit.

5. Service Performance Disclaimer

While we commit to delivering high-quality web design services, we cannot guarantee specific business results, website traffic levels, search engine rankings, conversion rates, or revenue increases from websites we create. Website success depends on numerous factors including market conditions, competition, content quality, ongoing maintenance, marketing efforts, industry trends, and factors beyond our control. Search engine algorithms change frequently, and rankings cannot be guaranteed. E-commerce success depends on factors including product quality, pricing, customer service, and market demand.

6. Technical Limitations

Website functionality may be affected by factors outside our control including internet connectivity issues, browser compatibility changes, third-party service interruptions, hosting provider limitations, software updates, or force majeure events. While we test thoroughly across common browsers and devices, we cannot guarantee perfect display or functionality on all possible configurations, especially on older or less common systems. Technology evolves rapidly, and websites may require periodic updates to maintain optimal performance. We are not responsible for issues arising from user modifications, third-party plugins installed after delivery, or lack of regular maintenance.

7. Third-Party Services and Integrations

Websites we create may integrate with or depend on third-party services including payment gateways, analytics tools, social media platforms, content delivery networks, plugins, frameworks, or APIs. We are not responsible for functionality, availability, security, pricing changes, feature modifications, or discontinuation of third-party services. Changes to third-party services may affect website functionality, and resolution may require additional work or cost. We select third-party services based on current reliability and suitability, but cannot guarantee their continued operation or support.

8. Security Disclaimer

While we implement industry-standard security practices, no website or internet transmission can be guaranteed 100% secure. We are not liable for security breaches, unauthorized access, data loss, or damages resulting from cyberattacks, hacking attempts, or security vulnerabilities discovered after project delivery. Website security requires ongoing vigilance including regular updates, strong passwords, security monitoring, and timely patching of vulnerabilities. Without ongoing maintenance, websites may become vulnerable to evolving security threats. We strongly recommend implementing security best practices and maintaining regular backups.

9. Intellectual Property Disclaimer

All content on our website including text, graphics, logos, images, and software is the property of Marvendrolis or its content suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of our website content is prohibited. While we deliver rights to final project deliverables upon payment, we retain rights to our methodologies, tools, code libraries, and general design approaches. Stock photos, fonts, or third-party resources used in projects are subject to their respective licenses. Clients are responsible for ensuring they have rights to all content they provide for projects.

10. Testimonials and Results

Client testimonials and case studies represent individual experiences and opinions. Results achieved for specific clients may not be typical and should not be considered guaranteed outcomes for other projects. Factors affecting project success include client participation, content quality, market conditions, competition, budget, timeline, and numerous other variables. Testimonials have been provided voluntarily and may have been edited for clarity or length while maintaining authenticity. Portfolio examples showcase our work but do not represent guarantees of similar results for other clients.

11. Availability and Interruptions

We strive to maintain website availability but cannot guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any aspect of our website or services without notice. Scheduled maintenance will be performed during off-peak hours when possible, but emergency maintenance may be required at any time. We are not liable for any interruption of access to our website or services.

12. Email and Communication Disclaimer

Email communication is not always secure or reliable. Emails may be delayed, misdirected, intercepted, or altered. We are not responsible for problems arising from email transmission issues, spam filtering, or delivery failures. Important communications will be confirmed through multiple channels when possible. For sensitive information, we recommend secure file transfer methods. We cannot guarantee timely response to all communications, though we strive to respond to inquiries promptly during business hours.

13. Force Majeure

We are not liable for delays or failure to perform obligations due to circumstances beyond our reasonable control including natural disasters, acts of god, pandemics, government actions, civil unrest, strikes, telecommunications failures, power outages, internet service disruptions, or other force majeure events. In such circumstances, we will make reasonable efforts to minimize disruption and resume services as soon as practicable. Project timelines may be adjusted to account for force majeure delays.

14. Limitation of Liability

To the maximum extent permitted by law, Marvendrolis and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of our website or services. This includes but is not limited to loss of profits, revenue, data, business opportunities, or goodwill. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim. Some jurisdictions do not allow limitation of certain damages, so some limitations may not apply to you.

15. Australian Consumer Law

Nothing in this disclaimer is intended to exclude, restrict, or modify rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement. Where applicable legislation implies conditions, warranties, or obligations that cannot be excluded, our liability for breach of such implied terms is limited to, at our option, re-supplying the services or paying the cost of having services re-supplied.

16. Changes to Disclaimer

We reserve the right to modify this disclaimer at any time. Updated versions will be posted on our website with the revision date. Continued use of our website or services after changes constitutes acceptance of the modified disclaimer. We recommend reviewing this disclaimer periodically to stay informed of any updates or changes to our terms.

17. Governing Law and Jurisdiction

This disclaimer is governed by the laws of the Australian Capital Territory and the Commonwealth of Australia. Any disputes arising from this disclaimer or use of our website shall be subject to the exclusive jurisdiction of courts in the Australian Capital Territory. By using our website, you consent to this jurisdiction and agree to submit to the personal jurisdiction of these courts.

18. Contact Information

If you have questions or concerns about this disclaimer or any information on our website, please contact us at Ground Floor/111 Dickson Pl, Dickson ACT 2602, Australia, by phone at +61 2 5104 0106, or by email at info@Marvendrolis. We welcome your feedback and are committed to addressing your concerns promptly and professionally.

Acknowledgment: By using the Marvendrolis website and services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer. If you do not agree with any part of this disclaimer, you should not use our website or services.

Last Updated: December 2024